Customer-facing employees provide the true reflection of your business, therefore it is critical that you enable them with the most accurate, real-time and integrated data available and with the utmost integrated workflows and processes possible in order to meet and exceed customer expectations. Mobile employees need to be empowered with information that is consistent, accurate, and actionable, and with applications that drive quick decision-making and fast processing. In the back-office, dispatch board must instantaneously create, manage, and track service calls, work orders and report on financials such as labor and material costs, warranty, service contracts and customer information.
“eCMS has been a critical component in the growth and efficiency of the business. Not only have we expanded our customer base, but we have also gained market share with strong cost controls, financial visibility and real-time service data.“
Keith Paton, Vice President, Service, Ivey Mechanical